At y10, your privacy matters as much as your gaming experience. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use it, and the rights you have as a y10 player based in the Philippines.
Six core promises y10 makes to every player regarding their personal data.
Every piece of data transmitted between your device and y10 is protected by bank-grade 256-bit SSL encryption. Your personal and financial information is never sent in plain text.
y10 does not sell, rent, or trade your personal data to third parties for marketing purposes. Your information is used solely to operate and improve the y10 platform.
y10 processes personal data in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations.
We tell you exactly what data we collect and why. No hidden tracking, no undisclosed data sharing. If our practices change, we will notify you before the changes take effect.
You can request deletion of your personal data at any time, subject to our legal retention obligations. y10 will process erasure requests within 30 days of receipt.
Player data is stored on secured servers with access controls, regular security audits, and intrusion detection systems. Only authorised y10 personnel can access your data.
y10 ("we", "us", "our") operates the online gaming platform accessible at y10.org. We are committed to protecting the privacy and personal data of every player who registers and plays on the y10 platform. This Privacy Policy describes how y10 collects, uses, stores, shares, and protects your personal information in connection with your use of our services.
This Privacy Policy applies to all players accessing y10 from the Philippines, including those located in Metro Manila, Cebu, Davao, Quezon City, Makati, and all other regions of the country. It covers all interactions with the y10 platform, including account registration, deposits, gameplay, customer support, and marketing communications.
By creating a y10 account or continuing to use the platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.
For the purposes of the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, y10 acts as the Personal Information Controller in respect of the personal data collected through the y10 platform.
As Personal Information Controller, y10 determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is carried out lawfully, fairly, and transparently in accordance with applicable Philippine data protection law.
If you have any questions about how y10 handles your personal data, or if you wish to exercise any of your data subject rights, you may contact our Data Protection Officer using the details provided in Section 14 of this Policy.
y10 collects the following categories of personal data from players:
| Category | Examples | Required? |
|---|---|---|
| Identity Data | Full name, date of birth, nationality, government-issued ID number | Yes – KYC |
| Contact Data | Email address, mobile number, residential address | Yes – Registration |
| Financial Data | GCash number, PayMaya account, BPI/BDO/Metrobank account details, transaction history | Yes – Deposits & Withdrawals |
| Gaming Data | Game history, wager amounts, win/loss records, session duration, bonus usage | Yes – Platform operation |
| Technical Data | IP address, device type, browser type, operating system, login timestamps | Yes – Security |
| Communications Data | Support chat logs, email correspondence, feedback submissions | When applicable |
| Marketing Data | Communication preferences, promotional opt-in/opt-out status | Optional |
y10 collects personal data through the following means:
y10 will always inform you at the point of collection what data is being collected and for what purpose, unless the collection is automated and disclosed in this Policy.
y10 processes your personal data only where a lawful basis exists under the Philippine Data Privacy Act. The following table sets out the purposes for which we process your data and the corresponding legal basis:
| Purpose | Legal Basis |
|---|---|
| Account registration and management | Performance of contract |
| Processing deposits and withdrawals in PHP | Performance of contract |
| KYC identity and age verification (21+) | Legal obligation |
| Anti-money laundering (AML) compliance | Legal obligation |
| Fraud detection and platform security | Legitimate interests |
| Responsible gaming monitoring and intervention | Legal obligation / Legitimate interests |
| Customer support and dispute resolution | Performance of contract |
| Sending promotional offers and bonuses | Consent |
| Platform analytics and improvement | Legitimate interests |
| Compliance with regulatory reporting | Legal obligation |
Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
y10 does not sell or rent your personal data to third parties. We may share your data with the following categories of recipients only to the extent necessary for the stated purpose:
All third parties with whom y10 shares personal data are required to process that data in accordance with applicable Philippine data protection law and are prohibited from using it for any purpose other than the one for which it was shared.
y10 uses cookies and similar tracking technologies to operate the platform, remember your preferences, analyse usage patterns, and deliver a personalised gaming experience. The following types of cookies are used on y10:
You can manage your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the y10 platform. Strictly necessary cookies cannot be disabled through browser settings without impacting your ability to use the platform.
y10 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law. The following retention periods apply:
Upon expiry of the applicable retention period, y10 will securely delete or anonymise your personal data in accordance with our data disposal procedures.
Under the Philippine Data Privacy Act of 2012, you have the following rights regarding your personal data held by y10.
Request a copy of the personal data y10 holds about you, including information on how it is being processed.
Request correction of any inaccurate or incomplete personal data we hold about you without undue delay.
Request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to legal retention obligations.
Object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
Receive your personal data in a structured, commonly used, machine-readable format and transmit it to another controller.
Request that y10 restricts the processing of your personal data in certain circumstances, such as while a rectification request is being assessed.
y10 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, y10 will notify the National Privacy Commission and affected players in accordance with the timeframes prescribed by the Philippine Data Privacy Act.
The y10 platform is strictly intended for individuals aged 21 years and above. y10 does not knowingly collect personal data from individuals under the age of 21. The minimum legal age for casino-style gambling in the Philippines is 21 years old, and y10 enforces this requirement through mandatory age verification during the KYC process.
If y10 becomes aware that personal data has been collected from an individual under the age of 21, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the y10 platform, please contact our support team immediately.
The y10 platform may contain references to third-party services such as payment processors. Once you leave the y10 platform and interact with a third-party service, that service's own privacy policy will govern the collection and use of your data. y10 is not responsible for the privacy practices of third-party services.
We encourage you to review the privacy policies of any third-party services you use in connection with your y10 account, including your chosen payment provider (GCash, PayMaya, BPI, BDO, or Metrobank), before providing them with your personal information.
y10 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. Material changes to this Policy will be communicated to registered players via email or a prominent notice on the y10 platform at least seven (7) days before the changes take effect.
The "Last Updated" date at the top of this Policy will be revised whenever changes are made. We encourage you to review this Privacy Policy periodically to stay informed about how y10 protects your personal data. Your continued use of the y10 platform after the effective date of any amendment constitutes your acceptance of the revised Policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or the way y10 handles your personal data, please contact our Data Protection Officer:
If you are not satisfied with y10's response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines, which is the supervisory authority responsible for enforcing the Data Privacy Act of 2012. Information about the NPC and how to file a complaint is available through official Philippine government channels.